Mazda BT-50 Behind-Grille Light Bar

Shipping policy

Thank you for visiting and shopping at TrailBait Offroad. Following are the terms and conditions that constitute our Shipping Policy.

​Shipment processing time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Domestic Shipping Policy

This Domestic Shipping Policy ("Policy") outlines the terms and conditions governing the shipping and delivery of products purchased from TrailBait Offroad ("Company") within Australia. By placing an order on our website or through any other means, you ("Customer") agree to comply with the terms set forth in this Policy.

1. Shipping Methods and Timelines
   a. The Company offers various shipping methods for domestic orders, which may include but are not limited to standard ground shipping, expedited shipping, and express shipping.
   b. The estimated delivery timeframes provided during the checkout process are based on typical delivery schedules and are not guaranteed.
   c. Once an order is placed, the Company will make all reasonable efforts to process and ship the products within a timely manner.
2. Shipping Address
   a. The Customer is responsible for providing accurate and complete shipping information, including the correct delivery address, during the checkout process.
   b. In the event that the Customer provides an incorrect or incomplete shipping address, the Company will not be held responsible for any resulting delays or non-delivery of the order.
3. Order Processing and Tracking
   a. Upon placing an order, the Customer will receive an order confirmation email containing the details of the purchase.
   b. Once the order has been shipped, the Customer will receive a shipping confirmation email containing tracking information, if available.
   c. The Customer may track the progress of their order by using the provided tracking number or by contacting the Company's customer support team.
4. Shipping Restrictions
   a. The Company reserves the right to impose shipping restrictions on certain products due to legal requirements, hazardous materials, or other factors.
   b. If any items in the Customer's order are subject to shipping restrictions, the Customer will be notified during the checkout process or by the Company's customer support team.
5. Delivery Attempts and Re-Delivery
   a. The designated carrier will make reasonable attempts to deliver the package to the Customer's specified address.
   b. If the delivery is unsuccessful due to the Customer's absence or any other reason, the carrier may leave a delivery notice or make additional delivery attempts as per their policies.
   c. The Customer is responsible for contacting the carrier or following their instructions to arrange for re-delivery or pick-up of the package within the carrier's specified timeframe.
6. Non-Delivery or Lost Packages
   a. In the event that a package is not delivered within a reasonable timeframe or is lost during transit, the Customer should notify the Company's customer support team.
   b. The Company will investigate the matter and work with the carrier to resolve any delivery issues. If necessary, a replacement order may be arranged at the Company's discretion.
7. Damaged or Defective Products
   a. If a product is received by the Customer in a damaged or defective condition, the Customer should notify the Company's customer support team within a reasonable timeframe.
   b. The Company may require photographic evidence or additional information to initiate the return and replacement process.
   c. The Company reserves the right to inspect the product upon its return and determine the appropriate course of action, which may include a refund, replacement, or repair.
8. Changes to Shipping Policy
   a. The Company reserves the right to modify or update this Policy at any time, without prior notice, to reflect changes in shipping methods, carrier partnerships, or applicable laws and regulations.
   b. The updated Policy will be effective upon its posting on the Company's website. Customers are encouraged to review this Policy periodically for any changes.

By using our services or making a purchase, you acknowledge and agree to abide by this Domestic Shipping Policy. If you have any questions or concerns regarding shipping, please contact our customer support team