Return Policy
Free Returns for Store Credit
Changed your mind or ordered the wrong product? Eligible TrailBait products can be returned free of charge in exchange for store credit.
We’ll provide a prepaid return label, so you can send the product back without paying return postage.
Return eligibility
To qualify for a free return:
- Contact us within 30 days of receiving your order
- The product must have been purchased directly from TrailBait
- The product must be unused, uninstalled and unmodified
- The product must be in its original condition and packaging
- All components, accessories and instructions must be included
- You must provide your order number or proof of purchase
Products that are damaged due to use, installation, modification or insufficient return packaging may not be accepted.
Customised, made-to-order and specially ordered products are not eligible for change-of-mind returns.
How it works
- Contact our team through the form below and include your order number, the product you wish to return and the reason for the return.
- We’ll review your request and confirm whether it is eligible.
- Once approved, we’ll send you a prepaid return shipping label.
- Securely package the complete product and lodge it using the supplied label.
- Once the return has been received and inspected, we’ll issue your store credit within 3 to 5 business days.
Returns sent without prior approval may not be accepted.
Store credit
Store credit will be issued for the amount paid for the returned product, including any discount applied at the time of purchase.
Original delivery charges are not included unless the product was faulty, damaged when received or incorrectly supplied.
Store credit:
- Can be used on any eligible product available from the TrailBait online store
- Can be used across multiple purchases until the balance is exhausted
- Cannot be exchanged for cash or refunded to the original payment method
- Does not expire
Fitment Guarantee
If a product listed as compatible does not fit your vehicle as expected, your return may be covered by our Fitment Guarantee instead.
Eligible Fitment Guarantee claims include free return shipping and a full refund. The installer must have followed the supplied instructions correctly and the customer’s vehicle model must be listed as compatible in the product description.
Faulty, damaged or incorrect products
This store-credit policy applies to change-of-mind returns. It does not limit your rights if a product is faulty, damaged when received, incorrectly supplied or does not meet a consumer guarantee.
Contact us as soon as possible and provide:
- Your order number
- A description of the problem
- Relevant photos or videos
- Your vehicle details where applicable
We may need to inspect the product before confirming the appropriate repair, replacement or refund.
Australian Consumer Law
Our voluntary returns policy operates in addition to your rights under the Australian Consumer Law.
You may be entitled to a repair, replacement or refund if a product does not meet an applicable consumer guarantee. Where you are legally entitled to a refund, you will not be required to accept store credit.
Start a return
Complete the form below or contact our team:
Phone: 1300 770 966
Email: info@trailbait.com.au
Include your order number, the product you wish to return and the reason for your request.
