From precision matching to shipping, there’s plenty you’ll want to know about getting your perfect TrailBait product delivered to your door. Read through the following FAQs and reach out to us at any time if you have any questions.
Common Questions
How do I know if the products I have ordered will fit my vehicle?
With products to suit so many models including Ford, Nissan, Toyota and more, TrailBait is known for easy self-install products across many makes and models. Please check the product descriptions on our website when you are making your selections to ensure your vehicle type is listed. Check out the Fitment Guarantee section below and be sure to review the T&Cs for details.
What is the cost of shipping?
At TrailBait, your shipment is as valuable to us as if it were our own. That’s why we only send your goods using a combination of TNT and Australia Post to ensure your goods get to you as fast as possible. The cost of your shipping is affected by the weight of your order and the distance it has to travel. Our system will calculate your shipping cost once you move through the online checkout and you will have the ability to review your shipping cost before payment processing.
How long will shipping take?
Shipping times will depend on the distance that is required to be travelled from our warehouse in New South Wales, Australia.
How do I track my shipment?
Once you have placed your order, you will receive an email notification with a tracking link, where you can keep track of your shipment right up until final delivery at your registered address. We can be contacted at any time if you have any concerns regarding delivery times or order updates.
What guarantees do you provide?
We provide a range of guarantees to ensure your satisfaction, including a Fitment Guarantee for select products. If these products do not fit your vehicle as expected, we will cover return shipping costs and provide a full refund, provided the installation follows our guidelines. Additionally, we ensure our products are of high quality, safe, and durable, and our services are delivered with care and skill. If an issue arises, you are entitled to a repair, replacement, or refund, and our customer support team is always available to help resolve any concerns promptly. We also provide lifetime warranty on our Australian-made TrailBait branded products.
Get in Touch
Have questions about anything in the FAQS or a general enquiry?